2.2 Understanding my Navigue.com bill
1. Customer code (or "Code client")
it will be helpfull when you call us, so that the agent can retrieve your file quickly and easily. You will also have to use this code to make an online payment or to access your online account.
2. Date of the invoice
Date which the transactions on your invoice will be charged to your account. The date of your monthly bill is the first of each month and the invoice will be sent on the 20th day of the previous month.
3. Date due
Date which your invoice must be paid in full to avoid interest charges extra. Any late payment more than 30 days will bear interest at the rate of 2% per month.
4. Amount to pay
Shows the total balance of your account as of that specified in point # 2. Any late payment more than 30 days will bear interest at the rate of 2% per month.
5. Total of the invoice
Indicate the amount to pay, before the date showed on point #3.
6. Personal informations
You will find here your personal informations such as your name and address. It is your responsability to ensure that those informations are exact.
7. Transactions on your account
You will find all the transactions on your account since the last billing date. At the time of installation, the customer is charged for a partial amount for a number of days equal to the number of days remaining before the regular monthly billing. Thereafter, each package is charged the first of the month. Fee of $ 2.00 may apply for sending invoice by mail.
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1 844 NAVIGUE (628-4483)
Customer service, subscriptions, accounts and billing
- Monday to Friday : 8:30 AM to 5 PM
- Saturday & Sunday : Closed
- Monday to Friday : 8:30 AM to 9 PM
- Saturday : 9 AM to 5 PM
- Sunday : 12 PM to 4 PM