DOCUMENTATION

2.3 Pay my Navigue.com bill

 

The billing period is calculated from the first to the last day of the month. Invoices are sent on the 20th of each month and are due on the 1st of the following month. For example, for the month of April 2012, you will receive your bill in the week of March 20 and you have until April 1st to pay the balance due.

Any amounts due and unpaid on the due date as stated on the client invoice will be subject to a late fee of 2% per month.

Billing period

Since this is a rental service, you always pay one month in advance.

The billing period is calculated from the first to the last day of the month. Invoices are sent on the 20th of each month and are due on the 1st of the following month. For example, for the month of April 2012, you will receive your bill in the week of March 20 and you have until April 1st to pay the balance due.

Any amounts due and unpaid on the due date as stated on the client invoice will be subject to a late fee of 2% per month. 


My First Invoice

When connecting to the Navigue.com service, the technician on site gives you the first invoice as well as your service contract. This first invoice is payable right away by debit or credit card.

This invoice will include the pro-rata days of service remaining in the current month and the following month, only if the date of installation is after the 20th day of the month. You will also find on this invoice installation charges and other charges for the equipment that you will have purchased. 


Pay my Bill

The following options are available for you to pay your bill:


1 - Pre-Authorized Payment

This is the easiest way to pay off the balance of your Navigue.com account. We accept pre-authorized payments by credit card, or from a bank account. Contact us directly and a consultant will be happy to assist you in registering our pre-authorized payments service:

 

Phone Email
1 (844) 628-4483 CUSTOMER SERVICE

 

Your account will then be automatically debited on a monthly basis. This way, you will avoid late payment fee and postage fee. Please note that the debit is always made on the first day of the month.

Any questions or inquiries regarding this method of payment should be directed to our Customer Service department.

 

2 . At an ATM or via telehone banking services

To pay your Navigue.com bill at an ATM or by telephone banking service, you need to have your invoice along with your debit card and/or credit card (only if you want to pay Navigue.com's account balance with your credit card). You will then need to go to an ATM and follow the steps as shown on the screen. For additional information about bill payment, verify with your financial institution.

You can pay your bill by telephone banking at the following financial institutions:

  • National Bank of Canada
  • Caisse populaire Desjardins
  • Laurentian Bank

*We recommend that you add Navigue.com to your list of payees to save time when paying your bills. For additional information about adding payees to your bank records, please contact your financial institution directly.


3 - At a branch of your financial institution

You go your bank's branch with your Navigue.com invoice.

* For additional information about paying your bill in the branch, contact your financial institution.

 

WE ARE HERE TO HELP

CALL CENTER

1 844 NAVIGUE (628-4483)

Customer service, subscriptions, accounts and billing

  • Monday to Friday : 8:30 AM to 5 PM
  • Saturday & Sunday : Closed

Technical support

  • Monday to Friday : 8:30 AM to 9 PM
  • Saturday : 9 AM to 5 PM
  • Sunday : 12 PM to 4 PM

CUSTOMER SERVICE

Request online assistance.

Complete the form

TECHNICAL SUPPORT

Request online assistance.

Complete the form

 


Assistance

Guides & documentation

Get help


Help from an advisor

Contact us

Troubleshooting tools

Speedtest

Télécharger TeamViewer  Download TeamViewer